The Smoothbar Salon Policies & Procedures
$225 for any non permanent service with a two hour minimum. If your service exceeds two hours, you will be charged $55 per 30-minute increment. All add-on services (bond rebuilders/deep conditioners) are $55 and will include 30 minutes of additional time to your service. Any service that includes a complimentary deep conditioner at the end of the treatment will now be given that to take home. We are happy to complete the final rinse and deep conditioner at the end for you if you have enough time scheduled to accommodate it. We can only allow one stylist per client to reduce exposure. If you have had multiple stylists work on you at one time in the past you will experience longer appointment times. The Smoothbar holds the right to increase or discount prices at management’s discretion without notice. Coupons and online discounts may not be combined with any other offer and are limited to one per customer per visit.
We require a 24hr notice to cancel or to reschedule an appointment otherwise you will be charged a fee of your scheduled appointment. If you do not show up to your appointment you will be charged the full amount of your scheduled appointments. If you need to cancel due to COVID-19 please give us as much notice as possible. If you have a fever or any symptoms of COVID-19 you will need to reschedule your appointment at least 5 days or more without any symptoms
Refunds and Exchanges
If you are not 100% satisfied with your service you must notify The Smoothbar within two weeks after your service. We do not offer money-back on services but we will make every attempt to resolve any issue. Results may vary depending on hair texture, the health of hair, and products used between treatments. Return policy for retail products is exchange only no refunds. If you would like to exchange any retail that has been purchased at The Smoothbar it must be within 30 days of purchase.
Child Safety Policy
Children are only permitted in the salon when receiving a salon service. For safety reasons and insurance purposes, no child under the age of 13 may accompany you while you are receiving a service. We love children and hope you can understand we can not assure their safety in a professional environment. Your understanding is greatly appreciated.
You consent to have a smoothing treatment done to your hair and understand that smoothing services can have varying results based on your individual hair type and the condition that it is in. You understand that The Smoothbar will give you their professional recommendation to achieve the results you want based on the condition and integrity of your hair and your lifestyle. You understand that if you go against The Smoothbar’s recommendation that the service that you have chosen may not accomplish your personal hair goals. You understand that the smoothing process may not be able to help the integrity of your hair if your hair is already in a damaged state and may emit small traces of formaldehyde during the process. The Smoothbar will recommend products to improve the health of your hair as well as maintain the results after the service. You understand that if you choose to use hair care products that The Smoothbar does not recommend that we can not guarantee the outcome and longevity of your smoothing service. You understand that The Smoothbar does not recommend any service be performed with extensions installed in the hair because the product can not be properly activated and we can not guarantee the results you will see in extension hair. You understand that The Smoothbar offers free patch tests to confirm sensitivities to our products before we perform any smoothing service and if you choose to forgo a patch test we are not held liable for any adverse reactions. If you have a reaction during service and want to stop the process, you have two options. 1. Pay 100%-50% (determined by management) of the time scheduled for the appointment OR receive a Leaf and Flower treatment (to soothe your scalp) or B3 deep conditioning treatment and pay $125 for that service. If you change your mind on the service you want after the consultation is complete, you understand that management will be notified and you may be going against our recommendation which releases us from any liability arising from the results of your service that you have chosen. You are aware that your technician has been trained in the service technique and that they will do their absolute best to create the best result and therefore as an ongoing basis, you release and hold The Smoothbar, its employees and its agents harmless against any and all liability, damage, and/or expenses arising out of or in connection with actions, claims and/or damages that you might incur as a result of the chemical altercation through the smoothing treatment process performed on your hair.